Terms & Conditions

Ashford Digital provides website design, development, and hosting services for small businesses in the United Kingdom. The specific services provided are outlined in the plan selected by the client at the point of purchase (Starter, Standard or Pro), as described on the pricing page.

Services are billed on a monthly recurring basis, starting when the client chooses a plan after seeing their free demo. There is no free trial month. Payments are collected automatically on the same date each month via Stripe. Prices are Starter £29/month, Standard £49/month and Pro £89/month. The first 5 Pro clients pay a founding price of £59/month. All prices are inclusive of any applicable taxes unless stated otherwise. Google ad spend on the Pro plan is paid by the client directly to Google and is not included in the monthly fee.

Clients are committed to a minimum of 2 monthly payments before cancellation is permitted. This applies to all plans. Cancellation requests submitted before the minimum term is fulfilled will not be accepted.

After the minimum 2 month commitment has been fulfilled, clients may cancel at any time by submitting a written cancellation request to [email protected] with a minimum of 30 days notice. Access to the website and hosting will remain active until the end of the final paid billing period.

Clients who successfully refer another paying client to Ashford Digital will receive 1 month free added to their account. The referred client must make their first payment for the referral reward to be applied. Referral rewards are non-transferable and have no cash value.

The website designed and developed by Ashford Digital remains the intellectual property of Ashford Digital until all outstanding payments have been made. Upon cancellation and settlement of any outstanding balance, the client is entitled to request a static export of their website. Ongoing hosting, updates, and support are only provided to active paying clients.

The client is responsible for providing accurate business information, logos, images, and any other content required to build and maintain their website. Ashford Digital is not liable for delays caused by the client failing to provide required materials.

Starter and Standard plan clients are entitled to up to 2 revision requests per month. Pro plan clients are entitled to unlimited revision requests. Revision requests must be submitted via email to [email protected] and will be completed within 5 working days.

Ashford Digital will not be held liable for any loss of business, revenue, or data arising from website downtime, technical issues, or errors beyond our reasonable control. Our total liability in any circumstance is limited to the value of the most recent monthly payment made by the client.

These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Ashford Digital reserves the right to update these terms at any time. Clients will be notified of material changes via email with a minimum of 14 days notice before changes take effect.

The client agrees not to use their Ashford Digital website to promote illegal services, publish defamatory content, infringe third party intellectual property, or engage in any activity that violates UK law. Ashford Digital reserves the right to suspend or terminate services immediately and without refund if this clause is breached.

Ashford Digital shall not be liable for any failure or delay in performing services caused by circumstances beyond our reasonable control, including but not limited to internet outages, third party platform failures (including Cloudflare, Stripe, or Resend), extreme weather, or illness.

Apart from the Pro guarantee in clause 15, Ashford Digital makes no guarantee of specific business outcomes, search engine rankings, lead generation, or revenue as a result of the website provided. Website performance depends on factors outside our control including market conditions and client business operations.

If a Pro client does not receive their first tracked enquiry within 60 days of their site going live, Ashford Digital will provide the next 3 months of the Pro plan free of charge. A tracked enquiry is a call, form or message that comes through the client's website or the Customer Engine and is recorded in the client's dashboard. The guarantee applies only when all of these are true:

• You answer your calls and reply to enquiries.
• You send us your photos and list of services.
• Your site has been live for 60 days.
• The Customer Engine is switched on.

When you ask for a demo or sign up, we collect the details you give us (such as your name, business name, town, phone number and email). We use them only to build your demo, provide your website and contact you about it. We never sell your details. Form submissions are stored securely with our hosting provider, Cloudflare, and payments are handled by Stripe.

You can ask us to see, correct or delete your details at any time by emailing [email protected].

If any clause within these terms is found to be unenforceable or invalid under applicable law, that clause shall be modified to the minimum extent necessary to make it enforceable. The remaining clauses shall continue in full force and effect.